If the problem can’t be fixed online you'll be able to arrange an engineer visit. The engineers bring along the ONT/NTE and an Eero router, string some Cat6 network cable betwixt the two, and you're done. e. Openreach will update the records and pass the fault back to check with End User to confirm Service. etc. 44 0 objA while ago it appeared to be very stuttery as you say. To be fair to PlusNet the ' archaic process for repairs' is the same process all ISP's who use OpenReach infrastructure rely on. appropriate Openreach access product if used to deliver the end to end 21CN Optical service. Ultrafast Full Fibre broadband will service your needs for decades to come. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. Where you self-install the ONT, you will have control over when the equipment is installed. Re: BT FTTP and ONT modem problem. 1 LikeI've just had Fibrus out to install a new connection. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. If you’ve got one of these, try these checks. Connection problems can often be solved by 'power cycling' your equipment which just means shutting it down and then switching it back on in a controlled way. It’s just a 40/10 FTTP service supplied by Aquiss via Openreach back in August – I don’t absolutely need hyperfast speeds for my own needs, but I joined Aquiss as they had a six month 1/2 price offer, offered directly a 40/10 profile & had a 12 month only contract – the last two a combo I seen no. Report post. This suggest that the original plan was for a two-visit install. Check your router setup. Please can you help. That spans the globe new favorite in Madison are similar to red are rose and. Would this work? Primary. Everything then crashed. 2 Openreach: Developer uide Contents 01 Internal equipment 04 02 Home wiring 06 03 Developer self-install 11 04 Cabling and ONT positioning 14 05 Single dwelling units (SDUs) 19 06 Multi dwelling units (MDUs) 21 07 Commercial units 25 08 Duct laying 28 09 Modular jointing chambers – QuadboxTM 32 10 Joint boxes, footways and frames & covers 35 11. The high-performance forwarding capability ensures the service experience of voice, data and HD video services, and. Openreach installation now provides FTTC and FTTP to my house. Download an entire 4K movie in under 24 minutes and make broken video calls a thing of the past thanks to incredible download speeds of up to 80Mbps and upload speeds of up to 20Mbps. Line reset back up to. Last year saw Openreach select ADTRAN’s Software-Defined (SD) Fibre Access Platform to help support the rollout of their new 1Gbps Fibre-to-the-Premises broadband ISP network (), making them the operator’s 3rd strategic supplier. Opnreach CSP - Why? Go to solution. Hi, I purchased the Deco X20 this week mainly to enhance my WiFi signal throughout the house. cutting out the router entirely), although it’s unwise to cut out the protection and network management benefits afforded by a router and this also requires a bit more knowledge to achieve. Re: Red Fault Light following Power Cut. This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband. All you will need to do is connect the yellow "Port 1" on the OpenReach ONT to the red "WAN port" on the WiFi router that we will supply you with. The eagle eyed may spot a problem here-we only have one port on the ONT!. It also currently has an ONT box already installed which is lit up green. Seems like either plug or box itself is the issue. Putting another Ethernet cable from the ONT to the houses internal Ethernet point, then from the other end of the point the red ended cable from the Ethernet point to the SH WAN port and there’s no internet. Posted in Broadband . Is your property a new build or is it a property that has had a fibre network overlaid on top of an existing copper network ? Generally, the PON light flashing means that the light from the OLT ( the headend ) is present, but the ONT isn’t being authenticated, this could be various things but if you are being told it’s a network distribution, that implies that faulty equipment has been. #3. I am wanting the fibre to feed the Openreach supplied ONT into my router, which is in the understairs cupboard. #1. Line dropped again to 2-3 mbps with multiple drops per day – plusnet texted to me say fault detected. Dec 14, 2017. survey and audit Openreach equipment affected by your project, protect them while you’re. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. Openreach chap came earlier on, tried a new ONT but still got the solid red LOS light and then went outside to measure light signal at CSP. If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. Light levels could be misreported, OLT might try and push a firmware that bricks your ONT etc. Make sure the power cable is connected to your Hub and the power socket. Message 3 of 17 0 Kudos Reply. the ONT will be positioned adjacent to the outside wall) to which the. The Sky employee wasn't sure why and the flat I've bought is only 4 years old - Openreach's checker confirms it has full FTTP and speaking to the sellers I confirmed they had previously had a BT fibre package so it can definitely handle Sky's ultrafast+. This page is about the FTTP termination device that Openreach install for FTTP customers. Please also take a look at the • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. It also applies to Cityfibre based FTTP if connecting your own router to their ONT. The following information is a guide for connecting the Openreach network to your home wiring. Restart your Openreach modem to fix connection problems. The lights on your Fibre Connection Box let you know when everything's working as it should be and can tell you what's wrong if you're having problems with your connection. Wait until light turns green, or turns off completely. Choose your product and log in to our troubleshooter to report your problem. Further more zen have recently stopped their g. An engineer will install an ONT at your premises to connect to the nearby fibre cable. 1 stage install – between 9 and 18 working days, depending on availability. uk/help. The ONT is registered with the OLT in the exchange to provide service, Openreach (or most Altnets) don't allow you to register other ONTs with their system. Even if an engineer installed it for you, wires can become loose over time or get knocked out of place. @TV27. I would expect if someone damages the actual fibre or connector they would be liable to have it replaced (at their cost) by Openreach. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. PON flashing and LOS off. As others have posted here before, new-build Openreach FTTP installs have a small enclosure that fits over a standard recessed single or double socket back-box. If any light is flashing or switched off, select the option which describes its status: Power light is off (this is the right-hand status light) PON and LOS lights both flashing Openreach modem (ONT) explained: Ports and models available. If you're moving home. BT outages reported in the last 24 hours. openreach fault tracker. Wholesale Extension Services (WES) and Wholesale End-to-End Services (WEES) WES Aggregation. The external run can be from the CSP (at the front) to the rear of the property or from ground. The Nokia ones only have the Serial Number on the back and usually begin with AL. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky. Long time reader first time poster. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. The Openreach ONT can be housed in an optional enclosure providing space to manage the wiring, keeping everything neat and tidy. If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be an issue with the fibre connection coming into your. (3,659 Views)Step 1: Check your Hub. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. Openreach has also raised the cost of renting a copper MPF LLU line (used for both phone and broadband connections), which will rise by 79p from £85. The fibre optic cable will pass through a hole in the wall and connect to the Openreach ONT mounted on an internal wall. Your ONT is connecting. But in return, providers must push FTTP wherever they can. Left the modem off overnight and restarted this morning. Start a chat with us to get yours. Re: OpenReach white box shows Fault light and getting Wifi issues. So in such a case just plugging in any access point (or router in access point mode) or even any PC into the ONT's LAN port will give you a live internet connection. fast broadband lines that they will “ soon ” be deploying functionality that allows providers who wish to purchase this to amend Dynamic Line Management (DLM) profiles on customer lines, which sounds as if it may be more flexible than prior approaches. Registered: 16-10-2015. g. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. ONT. 0800 671 045. Here’s a handy guide to what the lights mean. Would you have a photo of the ont and associated boxes that you could post ? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43. e. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. 5mm. This is a GPON device, and can support speeds up to 1Gb/s. Email: [email protected]. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. The crooks claim they can upgrade or test the recipient’s Internet speed, or that the recipient’s Internet will be disconnected due to “illegal activity”. Welcome to. Fixes: 342. Now reconnect them. You can, however, run trunking/conduit for the fibre to be pulled through. Plusnet. Wait about 5 minutes for the ONT’s internal cache to clear. This has been setup by connecting the sky router to the ADSL port, disabling WIFI on the sky router, and connecting an ethernet cable from the sky router to a Deco M4, which then connects to other Deco M4 throughout the house; this worked well when I was on 36mbps and 150mbps packages. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Project CyberPower BBU Openreach QSG v1 Revision 1-DR Modified 14/01/20 Created 13/01/20 First things first This CyberPower Battery Back-up provides back-up power to your Openreach ONT when there’s a power cut. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. 00 ex VAT a month | 60 months | no connection fee | T&Cs apply. So, always remember that your Openreach ONT needs to be connected to the Battery Back-up to work. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. Openreach Northern Ireland Annual Review 2020/2021 2 Openreach Northern Ireland Annual Review 2020/2021 3 4-5 A message from our Director, Garret Kavanagh 6-7 The Year in Numbers. 3. Openreach is a subsidiary of BT that runs the network infrastructure part of the business. If you do a search for "OpenReach Sin506" you'll find the technical specifications for OR FTTP. Openreach plans to have 20 million locations. . In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. e. 488 Gbps downstream, 1. My FTTP has been down for 8 days, red LOS light on the ONT. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. So I have 500mbs fttp with talktalk in the UK and they provide an Eero 6 Pro which plugs into the openreach ONT. With some vendors using other manufacturers ONTs needs extra licences. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local Area. the fibre run to the ONT). If they do charge, they should tell you when you might be expected to pay and how much (for example if the fault is found to be with your equipment). This is displaying a solid red LOS light - which I understand to stand for Loss of Service. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. openreach fault tracker. On my router, the power light is solid white, the wifi is solid white but the internet light keeps blinking red (blinks red twice fast. Find out what this means for you. (ezbend) is run in a continuous fault-free length to the alternative position. If you can describe which ONT you have, another forum member may be able to suggest an alternative power unit. You can power cycle the modem in two ways. Any help would be. BT) force you to use their kit and I should stay away?Optical Network Terminal (ONT) and then connect the ONT to your wifi router. Or you can call Crimestoppers on 0800 555 111. PON solid green. If you’re still having problems try restarting your device. Check all the cables are connected properly and haven’t come loose. No setup or configuration is required - everything has. Reports are on the rise in the UK of phone scams where crooks are calling victims claiming to be from BT Openreach. Solution:The Openreach engineer who connected up our fibre service the other day suggested that the BBU would provide backup power for only about an hour. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) From abroad: +44 150 174 7714. Openreach ONT is communicating with the BT Exchange. Reply. Openreach has today officially announced the launch of their new pilot for UK broadband ISPs, which will test faster download speeds of 1. I was wondering what exactly the problem could be as I have been waiting since January this year for the new service to be set up. What to do There may be a. starfire. Re: Fibre 900 - Slow upstream - Need Openreach Engineer. If the service is via an alt-net like CityFibre, Freedom Fibre or Community Fibre then service. Just unplug the BBU from the ONT and plug the Power Cable directly into the ONT. Were not getting consistent wifi coverage and the speeds vary. Fibre Voice Access. 45 Comments. PORT1-PORT4 All lights on Ethernet connection is normal between Openreach fibre modem and hub (Port 1 is where engineer will install). Not Available. Step 1: Check your Hub. Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. BT customer service phone numbers (broadband, mobile or phone line) problems. 09 Mar 2023 01:38 PM. Here’s a handy guide to what the lights mean. Basically they’ve just bought a £30-£50 paper weight. The only way to have Digital Voice is to connect the BT hub directly to the ONT and any other devices to the hub. PON and LOS (left-hand lights) PON solid green. nothing, nada, zilch So he thinks there's a fibre break somewhere and right now is having a poke inside the DP. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. 0 Ratings Reply. C. I connected it to my Sky router, i have sky Ultrafast Broadband FTTP, works no problem, however can i connect the X20 direct to the Open reach ONT and if so. This explains why it was, and still is, known to many as 'BT Openreach'. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). New router deployed. Wire a new connection from inside the 5C for broadband, assuming it is filtered inside the back plate. After he left, I replugged the modem, and reconnected it to my router. Then just follow our step-by-step guide to install your broadband yourself. 05-1. At present existing speed tests can be setup in. Nokia fiber modems and ONTs are better than good. With Full Fibre you’ll be able to stream 8k TVPower up - unpack your Digital Voice handset and connect the power cable to the back of the charger base. g. I sent this email on to a contact in the Openreach media team at 11am, and. OP Joined 31 Jul 2004 Posts 13,490 Location Surrey. Nokia fiber modems and ONTs are better than good. 2 Ratings. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. Web: Openreach. Openreach came and installed an ONT FTTP box to the property. The Openreach ONT sits in an enclosure along with the Battery Backup Unit (BBU) and Point (TP), transferring electronic signals to the router. Would OR replace the older ONT for a new one as a fault to rule it out or just to get old hardware. Summary: Fttp ONT showing red fault light. Guaranteed 5-hour fix time if something goes wrong. Slide the battery back-up unit up and forward to release it from the wall. . Dimensions (H x W x D) (mm) 254 x 215 x 45 (Casing) – 89 x 82 x 25 (Nokia) – 90 x 82 x 25 (Huawei). BT outages reported in the last 24 hours. If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). It may look like one of these. Find out how to check your own telephone equipment with our helpful. If you opt for a Ultrafast Full Fibre broadband product, you’ll automatically get a digital phone line if you take a phone service. With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. You pay line rental so Openreach are responsible for the line from the exchange up to and including the Master Socket. How to report crimes and scams. matt100. After overheads, etc, you're closer to 2. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. This is a GPON device, and can support speeds up to 1Gb/s. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. 5. Phone scams are on the up, especially across the UK. co. The ONT enables you to get our fibre. Get our superfast unlimited fibre broadband. But most routers are too dumb for that. If there are no lights, check the power cable is in firmly and connected to the mains. Your Openreach field-based coordinator will work with your construction workforce or site manager to make sure you get the right supplies delivered. This is used for most of the 160M and 1G services. But that all changed last Friday at 10:12am when the service dropped. If your provider needs to send an engineer then they should tell you in advance if they charge for such visits. But you will have heard of BT, BT Broadband. A more complicated install may attract an extra cost, but that depends more on the external than internal work involved (i. Usually your engineer will use the hole from your existing phone line. There can be a charge but Sky will explain that if it applies. 1 stage install – between 9 and 18 working days, depending on availability. I wanted my ONT in an internal cupboard, so I ran flexible conduit (with a draw string) under the floor and through the rear wall where I knew the fibre would be entering. Not Available. Openreach out again – apparently last engineer did not crimp the pairs properly – new down lead, line reset, 39 mbps. 5 watts. If there is no internet when you're connected directly to the modem, follow these steps to power cycle the device: Disconnect the ONT’s power supply. What is an ONT (Optical Network Terminal) - FTTP. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Learn why you need an Openreach Optical Network Terminator and what to do if you have a problem. Had FTTP since 4th Aug and it’s been rock solid until this evening. main deco plugged directly into the lan port of the ONT. Openreach will update the records and pass the fault back to check with End User to confirm Service. However you do not need to be a BT customer to be using its network of cables. . Checking your ONT Lights. Openreach modem (ONT) explained: Ports and models available. e. Plug in a PC with ethernet port, directly into the ONT, with a CAT5 cable. ensure network is correctly handled during demolition. This may be combined with the second appointment. Everything’s normal. Once the phone service is working then the web management interface (192. Once active, the ONT can be connected to your wifi equipment. Before you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. This should be within 1 metre of the ONT. Superuser Posts: 13,348. Openreach will update the records and pass the fault back to check with End User to confirm Service. Following pressure from MPs and BT. in deco app, click more > advanced. Choose a category. 38 to £86. Openreach Support Email. Call your service provider who will arrange Openreach to fix your Telephone Fault free of charge *see note below*. I am surprised I thought Openreach had used a consistent ONT in the 8110 casing. If you’ve got another broadband router, try connecting that. BT Sport. When asked, press and hold the WPS button on. Reconnect the ONT’s power supply. Openreach have now undertaken 1st and 2nd Stage installation of 1. Your ONT is working, your hub is connected, and you’re online. The FTTP fibre is a different fibre to the one feeding the FTTC cable so one can be up and the other can be down, or in the case of for example a JCB digging up lots. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. The ONT is the Openreach optical modem. 5Gbps (symmetric) speed consumer UK broadband tier available at wholesale for their retail ISPs to sell on to customers, which harnesses the operator’s new 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) network. I have fibre to the premises. 2Gbps and 1. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. However if Openreach is unable to update the records or the template was not used then the appointment will go. Realtek. Everything’s normal. but then I thought 80 Mbps is a very coincidental speed to be pegged to for a hardware fault…usually if the port is flapping or faulty the speed will be. If any. The wifi equipment is supplied by Ogi and will be installed by the Openreach Crew. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. However, our assigned port on the SASA did not work, so the installer had to plug us into a different port (Port 7 instead of Port 1 on the same SASA). Re: Openreach has no connection. When the Tel and Pon lights have stopped flashing and are. Only a single • Fit RJ45 modular boxes. One of the next most common faults, relatively speaking, can occur when a non-standard power outage. Check that the other end of the broadband cable is correctly inserted into one of the ports on the Optical Network Terminator (ONT). e. An engineer will install an ONT at your premises to connect to the nearby fibre cable. The result is a neater presentation of the Openreach equipment that also offers someConnecting X20 direct to Openreach ONT - Home Network Community. e. Time to report a fault if you have not already. POWER. Openreach have finished fibre install to my street so looking to change from VirginMedia. That’s why there are already more than 150 million of them in homes and businesses around the world. Lines are open. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. 1 stage install – between 9 and 18 working days, depending on availability. (e. Here’s a handy guide to what the lights mean. If you already have an ONT, it’s very quick to get connected. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. (ezbend) is run in a continuous fault-free length to the alternative position. 1+0 ONT and Casing. Light status. Where you self-install the ONT, you will have control over when the equipment is installed. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. 1. Emigrate to somewhere with FTTP. Manage Service. What's this? 30 Jun 2023 06:48 PM. Openreach installs their new small ONT modem (no. Its Openreach that provide and maintain the external network and you cannot contact them yourself unless there is a health and safety issue. The following table excludes some of the more expensive business focused providers (e. Presumably it is just the BBU (Battery Backup Unit) showing faulty. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in. Try a new cable if needed. We know there are no limits to what people can do when they connect. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. Or. NOTE: Openreach aims to cover 4. An active ONT (OpenReach will have installed this inside your home), and the PON light shows green; The MAC address and admin password (printed on the underside label of the D-Link router: see below)) Optional: the Wi-Fi password (if you do not have a computer with an Ethernet cable)You need to log a fault with Sky, and they'd typically book Openreach to do the repair. To answer the question on rules: ridiculously strict. 1-2. uk. Feb 6, 2023. Turn the unit over and slide the cover up and off. 28K views 2 years ago Fault Fix / Diagnostics. Make sure the power cable is connected to your Hub and the power socket. redefining network standards or investigating different ways of packaging various products and services) have reportedly struggled to. have a problem with your service, such as a fault or slow broadband speeds have a query about an engineer visit want to order phone or broadband, or upgrade to Ultrafast Full. BT landline help for help managing your account. @elu_one said in BT FTTP & PFSense:. B. Generally, engineers can be quite flexible. If there was a fault the original device would need to be put back into place as the first step in fault fixing. It implements ultra-broadband access through the GPON technology. A friend, a geek, looked at the system, he couldn’t find a fault, he said the BT router was very good. They replaced my FTTC copper wire overhead cable from house to telegraph pole. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Check all cables are firmly plugged in. Does the fibre (FTTH) terminate with an ONT which I can attach my own router to? Essentially I would like to know; can I go with any ISP or do some (e. sicomplaints@openreach. If you can, gather as much information as possible including any vehicle registration numbers. On the UBNT forum there are multiple reports of successful usage of their ONT device on FTTH connections in other countries (Spain, Eastern Europe etc) so I was interested in the technical ability of it to work in the UK on the Openreach network. The BT fibre hub ONT is showing as powered up but the LOS light is on indicating a fibre connection issue. I recognised her description and it sounded like the. It is common for some problems to be reported throughout the day. If you’ve got one of these, try these checks. Sponsored Links. test@a. There will probably be a second cable that comes out of the box which is connected to the ONT. Since then this. Contact us. The issue predominantly, but not. Great-value deals on unlimited broadband. uk. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. Off: the device is not plugged in, or ONU is bad. ONT stands for Optical Network Terminal, sometimes (mistakenly) called an openreach modem. Zarjaz you were right. Back to reading blogs and the above OR link. ClixRapidix. The launch doesn’t come as much of a surprise. If you haven’t heard of Openreach you won’t be alone. There is a 4 pair CAT5e cable supplied with the Openreach ONT so the OP either had the wrong cable or a faulty one. If you're having problems with your broadband, it's a good idea to check that your equipment is set up correctly. main deco plugged directly into the lan port of the ONT. BT says the hub had a fault which took out the ONT but I doubt.